Refund & Cancellation Policy
Last updated: 28 September 2026
1. Cancelling your subscription
You can cancel your subscription at any time — from the Pricing page in the app, from your bank's UPI AutoPay / eNACH mandate management screen, or by writing to care@zoazoneservices.com. Cancellation takes effect at the end of your current billing cycle: you keep full access until the period you have already paid for runs out, and no further charges are made afterwards.
2. Refunds for subscription payments
Because a cancelled subscription remains active until the end of the paid cycle, the amount for the current cycle is generally not refunded. Eligible refunds — for example, a genuine duplicate charge, a billing error on our side, or a charge made after you cancelled — are processed within 5–7 business days and returned to the original payment method used for the charge. Annual prepay purchases may be refunded pro-rata within 10 days of purchase if you have not yet used the cover; write to us to request this.
3. Failed and duplicate debits
Debits that fail at the bank's end, or that are deducted twice for the same invoice, are auto-refunded by the payment gateway (Cashfree) as per RBI rules — typically within 5–7 business days, without any action needed from you. If a failed debit has not reversed within that window, contact us with the payment reference and we will follow it up with the gateway.
4. Customisation and other one-time charges
Customisation setup and per-version charges are non-refundable once the agreed build or revision has been delivered, since the work product is specific to your organisation. If we have not yet started the work, you may cancel for a full refund.
5. Free trial
The 14-day trial is free and no payment details are collected to start it, so there is nothing to refund if you do not subscribe.
6. Questions
Refund requests and questions: care@zoazoneservices.com · +1 256 699 8899 (Monday–Saturday, 10:00–18:00 IST).